{"id":73195,"date":"2020-05-08T10:25:01","date_gmt":"2020-05-08T13:25:01","guid":{"rendered":"https:\/\/www.blogsoestado.com\/danielmatos\/?p=73195"},"modified":"2020-05-08T10:25:01","modified_gmt":"2020-05-08T13:25:01","slug":"ze-inacio-propoe-servico-de-comunicacao-para-auxiliar-familiares-de-pacientes-internados-com-covid-19","status":"publish","type":"post","link":"https:\/\/www.blogsoestado.com\/danielmatos\/ze-inacio-propoe-servico-de-comunicacao-para-auxiliar-familiares-de-pacientes-internados-com-covid-19\/","title":{"rendered":"Z\u00e9 In\u00e1cio prop\u00f5e servi\u00e7o de comunica\u00e7\u00e3o para auxiliar familiares de pacientes internados com Covid-19"},"content":{"rendered":"\n
\"\"
Z\u00e9 In\u00e1cio quer tornar mais acess\u00edveis \u00e0s fam\u00edlias informa\u00e7\u00f5es sobre pacientes internados com coronav\u00edrus<\/figcaption><\/figure><\/div>\n\n\n\n

O deputado estadual Z\u00e9 In\u00e1cio (PT) prop\u00f4s a implanta\u00e7\u00e3o de um servi\u00e7o de comunica\u00e7\u00e3o, o CONTAC CENTER \u2013 via aplicativo WhatsApp \u2013 no Maranh\u00e3o, com o objetivo de auxiliar familiares e\/ou respons\u00e1veis dos pacientes internados com quadro de infec\u00e7\u00e3o por Covid-19, fornecendo informa\u00e7\u00f5es sobre o quadro cl\u00ednico, dados e orienta\u00e7\u00f5es relacionadas a estes pacientes.<\/p>\n\n\n\n

“Como se sabe, as pessoas infectadas que est\u00e3o internadas n\u00e3o podem ser acompanhadas de familiares e\/ou respons\u00e1veis nos hospitais, medida adotada para evitar o aumento do cont\u00e1gio da Covid-19, sobretudo em hospitais, onde o risco de contamina\u00e7\u00e3o \u00e9 ainda maior. Por isso, tendo em vista as dificuldades que os familiares e respons\u00e1veis dos pacientes internados enfrentam para obter informa\u00e7\u00f5es e boletins m\u00e9dicos sobre o quadro cl\u00ednico destes, faz-se necess\u00e1rio a implanta\u00e7\u00e3o de um servi\u00e7o de comunica\u00e7\u00e3o”, afirma o deputado.\u00a0<\/p>\n\n\n\n

Com o crescente n\u00famero de casos confirmados de pessoas infectadas pelo novo coronav\u00edrus no Maranh\u00e3o, o n\u00famero de interna\u00e7\u00f5es em leitos de UTI de todo o Estado tem crescido constantemente. De acordo com a Secretaria Estadual de Sa\u00fade \u2013 SES, o n\u00famero de casos confirmados ativos j\u00e1 passa de 3.600 (tr\u00eas mil e seiscentos) no Maranh\u00e3o na data de 06 de maio de 2020.<\/p>\n\n\n\n

“Esta \u00e9 uma medida inovadora e necess\u00e1ria, j\u00e1 que in\u00fameras fam\u00edlias sofrem com a falta de informa\u00e7\u00e3o precisas sobre a sa\u00fade de seus entes. Essas informa\u00e7\u00f5es poderiam ser passadas aos familiares por profissionais de assist\u00eancia social ou enfermagem via chamada de v\u00eddeo”, diz Z\u00e9 In\u00e1cio.<\/p>\n\n\n\n

O deputado sugere ainda que o Contact Center tamb\u00e9m pode ser adotado pelos gestores municipais.<\/p>\n\n\n\n

Contact Center<\/strong><\/p>\n\n\n\n

O Contact Center \u00e9, na verdade, uma evolu\u00e7\u00e3o do modelo tradicional de Call Center. Nesse novo modelo de atendimento, o foco sai um pouco das chamadas telef\u00f4nicas e se volta para sistemas de atendimento digital mais modernos, a exemplo de e-mails, SMS, WhatsApp e outras redes sociais.<\/p>\n","protected":false},"excerpt":{"rendered":"

O deputado estadual Z\u00e9 In\u00e1cio (PT) prop\u00f4s a implanta\u00e7\u00e3o de um servi\u00e7o de comunica\u00e7\u00e3o, o CONTAC CENTER \u2013 via aplicativo […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-73195","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"yoast_head":"\nZ\u00e9 In\u00e1cio prop\u00f5e servi\u00e7o de comunica\u00e7\u00e3o para auxiliar familiares de pacientes internados com Covid-19 - 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